Returns & Refunds Policy

 

We want you to feel confident when shopping with Prestige Jewellery. If something isn’t right, we make returns simple and hassle-free.

 

 

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30-Day Returns

 

You have 30 days from receiving your order to request a return for any reason — change of mind, wrong item, damaged, or faulty.

 

To be eligible for a return, items must be:

 

Unworn

 

In original condition

 

Free from scratches, marks, or signs of use

 

Returned with original packaging, including any boxes, pouches, cleaning cloths, or certificates

 

 

These conditions exist to protect you and ensure all customers receive brand-new jewellery.

 

 

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Change-of-Mind Returns

 

Changed your mind? No worries.

 

If the item meets the return conditions above, you’re eligible for a refund to your original payment method once the item is received and inspected.

 

Return shipping for change-of-mind returns is the customer’s responsibility.

 

 

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Faulty, Damaged, or Incorrect Items

 

If your order arrives damaged, faulty, or not what you ordered, we’ll fix the issue quickly.

 

Please email: info@prestigejewellery.com.au

 

Include:

 

Your name

 

Order number

 

Photos of the issue

 

A short description of what happened

 

 

If the item is faulty or we made a mistake, we’ll cover all return postage and offer either a replacement or a full refund — whichever you prefer.

 

 

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Non-Returnable Items

 

For hygiene and safety reasons, pierced earrings cannot be returned, unless they arrive damaged or faulty.

 

 

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Return Shipping

 

Change-of-mind returns: Customer pays return postage.

 

Faulty/damaged/incorrect items: We pay return postage.

 

 

We’ll send you the correct return address and instructions once you contact us.

 

 

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How to Start a Return

 

1. Email info@prestigejewellery.com.au

 

 

2. Include your name, order number, reason for return, and photos if relevant

 

 

3. We’ll reply with simple return instructions and the correct return address

 

 

4. Send the item back using tracked shipping (recommended)

 

 

 

 

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Refund Processing Time

 

Once we receive and inspect your returned item, refunds are processed within 2–5 business days.

Your bank or payment provider may take a little extra time to release the funds.

 

 

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Exchanges

 

If you’d like to exchange an item for a different size, style, or colour, just email us first. Exchanges are handled quickly once we receive the original item back.

 

 

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Contact

 

For all return and refund enquiries:

📧 info@prestigejewellery.com.au